We always love hearing positive feedback from the venues and agents we work closely with. Especially when there isn’t much to be cheerful about at the moment!
We’ve recently received two lovely testimonials from agents we work alongside…
Gemma, Operations Direct Conference & Events at Reservations 2000, said Trident is one of her preferred suppliers for a number of reasons.
“They’re so easy to work with and always look after our clients. Over many years they have proven to be a dedicated and reliable partner that helps us to give our clients the best event experience we can.
“The range of properties can be counted on to cater for any event requests we might have. Staff at the venues both front of house and behind the scenes are always friendly and personable, and they are flexible and willing to ‘go the extra mile’.
“We have a great relationship with Kevan and Martin and they have become friends as well as colleagues. They always keep us informed of changes and updates in their portfolio along with fun and informative educational trips which help us understand and really sell the properties to our clients.
“Ultimately they have the range and know-how to keep our clients happy.”
Plus we also recently had some positive feedback from the Directors of Magnifisense Lisa and Gail, who love our supportive approach and knowledge of both sides of the business…
“Magnifisense was launched in 2016 and born with it was a wealth of experience in the amazing events industry. Having worked with Blue Chip and SME’s in various sectors and multiple well-sourced suppliers and venues, we knew how we wanted to steer the company and also work with like minded professionals with ethos, sustainability, passion, fun and more importantly a drive to look after our clients.
“It’s amazing when you are “unknown” behind a brand how you can be chewed up and spat out and how “clicky” it can be in our industry. It was tough having to start from the bottom when we had, in a previous life, ran large events and accounts. We decided that we would work with smaller independent venues across the UK as they seemed to be flexible, keen to work with us and appreciated us as an agent and more importantly, our clients.
“Along came Trident Hospitality, a great team that really wanted to support us in the early days and made us feel just as important as the larger agencies out there. They have a passion for the industry, expertise and fun to be with; people buy from people right?
“THC are helping venues to change their attitude to smaller agencies’ and to look after them as clients as well as their own clients. Smaller agents, be it full service or venue finders, do have a lot to offer. We are also flexible, not commission driven and retain key clients for a lot of repeat business. But we are also there as a buffer to protect the hotel just as much as our clients. We are able to say no to a client and explain why things won’t work at a venue or to teach them the art of compromise, or why procedures or stages are put into place.
“THC are great to work with, have a “can do” approach and really are knowledgeable and supportive with not just their venues but also us an agent. We are so pleased to work with them as a preferred supplier and look forward to working with them more in the future with their continuous expanding portfolio.”
We’re here to support all of our venues and agency partners during this difficult time. If you need a hand in getting business at your independent venue, get in touch with us and let’s see what happens!